Performance Analysis Method for Robotic Process Automation

Recent studies show that decision making in Business Process Management (BPM) and incorporating sustainability business is vital for service innovation within a company. Likewise, it also possible to save time money an automated, intelligent sustainable way. Robotic Automation (RPA) one solution can help businesses improve their BPM practices through digital transformation. However, deciding which processes automate with RPA technology be complex. Consequently, this paper presents model selecting indicators determine the profitability of shifting selected processes. The method used work Performance Analysis Method, allows predicting could replaced by workflow. Method consists collecting data on speed efficiency process then using develop discrete event simulations estimate cost automating parts process. A case study presented, from international utility company as input simulation. predicts Electric Utility Company (EUC) will substantial amount if implements its call center.